Great Blue Heron, Inc. (“we” or “us”) are sensitive to your concerns about how we use the personal information we collect from you through the Great Blue Heron Outdoors website (the “Website”) and other applications exchanging information with us (“Applications”). (The Website and Applications are sometimes collectively referred to as “GBH Services” for simplicity.)
We may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). Our internal servers and software automatically recognize Visitor Data. The Website may use Visitor Data to compile traffic data about the types of visitors who use the Website at specific intervals (collectively “Traffic Data”). We may use Traffic Data to analyze Website traffic, but this information is not examined for Personal Information. We may also use Traffic Data to diagnose problems with our server, administer our Website, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Third Party Tracking
We require personally identifiable information (collectively “Personal Information”) to allow users to access and use GBH Services. Personal Information is captured when a visitor accesses GBH Services, or speaks on the phone with our representative, and willingly discloses that information. This disclosure may occur when a visitor registers with a GBH Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of GBH Services. Personal Information includes but is not limited to your name, address, city, state, zip code, phone number, and email address. Your Personal Information may be provided to us by you or by other parties. If you believe that one of your colleagues or another party has provided us with your personal information and you would like to request that it be removed from our database, please contact us.
Testimonials and Reviews
We may display personal testimonials of satisfied customers received through email surveys. We ask for your specific consent as part of the survey. Please contact us if you wish to update or delete your testimonial. We may also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us.
In the regular course of our business, we may monitor and record phone conversations or email communications between you and our representatives for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from us, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
Use of Information
We use information we collect from the GBH Services to communicate with you, process your orders, facilitate your transactions with our third-party partners, and inform you of offers and discounts.
We send promotional emails and newsletters from time to time to users who have registered on the Website and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by emailing us.
We may provide you the opportunity to participate in surveys on our Website, to measure customer satisfaction. If you participate, we may request certain Personal Information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address. We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a survey with other third parties unless we give you prior notice and choice.
We, sometimes with the assistance of a third party or affiliate, may use your Personal Information to process your payment through merchant account services, and to generate the products and services you order. Your Personal Information may be used to follow up with you on transactions you initiate through GBH Services, respond to inquiries made through GBH Services, inform you of changes to GBH Services, and send you additional information about us and our products and services.
Third Party Marketing
Unless specifically authorized by you, we do not provide Personal Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personal Information to that third party solely in connection with the offer you have selected.
Required by Law
We may also disclose your personal information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Personal Information and Traffic Data are used to gather general statistics about our customers and visitors. We may use Personal Information to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
We may share your Personal Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Partner and Affiliate Tracking
Blogs and Forums
The Website includes a publicly accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the Website. To request removal of your personal information from our community forums, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may share Personal Information and other data with businesses controlling, controlled by, or under common control with us. If we are merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personal Information and other data in connection with the associated transactions. In the event of bankruptcy, insolvency, or the application of creditors rights or similar laws, we may not be able to control how your personal information is treated, transferred, or used.
Third Party Privacy Policies
Social Media Widgets
Use of the Website
How to Contact Us